Remote Customer Service Pro - Reservations & Support

Manatal-264; Neuquén; Remote; ARS 320,000 - 520,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative for a remote role. You will assist customers via phone, email, chat, and other channels, providing accurate information and handling reservations and general inquiries.

Ideal candidates will have strong communication skills, a customer-focused mindset, and the ability to stay calm during challenging situations.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Organizational skills

Multitasking

CRM usage

Teamwork

Independent work

Education

High school diploma

Tools

CRM systems

Job description

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative for a remote role. You will assist customers via phone, email, chat, and other channels, providing accurate information and handling reservations and general inquiries.

Ideal candidates will have strong communication skills, a customer-focused mindset, and the ability to stay calm during challenging situations.