Remote Travel Support & Reservations Specialist

Unybrands; Santa Fe Capital; Remote; ARS 25,414,000 - 33,886,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a friendly Customer Service Representative to join our remote team. You will help customers via phone, email, chat, and other channels, providing accurate information and resolving inquiries to create a positive experience.

Requirements include a high school diploma, strong communication skills, and the ability to work independently in a remote environment. Bilingual English/Spanish is a plus, and familiarity with CRM systems is preferred.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional and friendly attitude.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.

Tools

CRM software

Job description

Mendoza Traveling with Mich is seeking a friendly Customer Service Representative to join our remote team. You will help customers via phone, email, chat, and other channels, providing accurate information and resolving inquiries to create a positive experience.

Requirements include a high school diploma, strong communication skills, and the ability to work independently in a remote environment. Bilingual English/Spanish is a plus, and familiarity with CRM systems is preferred.