Remote Customer Service & Reservations Specialist

Yo Ai Labs; La Pampa; Remote; ARS 420,000 - 660,000; Full time

Job summary

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative to join the team in a remote capacity. The role focuses on assisting customers, resolving inquiries, and ensuring a positive experience across channels.

The ideal candidate enjoys helping people, communicates clearly, and can manage multiple tasks while maintaining confidentiality and accuracy in records. A strong customer-first attitude is essential for success in this position.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel, or administrative roles is preferred.
• Strong verbal and written communication skills required.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and records in systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multitasking

CRM tools

Team player

Calm under pressure

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative to join the team in a remote capacity. The role focuses on assisting customers, resolving inquiries, and ensuring a positive experience across channels.

The ideal candidate enjoys helping people, communicates clearly, and can manage multiple tasks while maintaining confidentiality and accuracy in records. A strong customer-first attitude is essential for success in this position.