Remote Customer Service Specialist - Travel Reservations

Consejo Profesional de Ciencias Económicas de la Ciudad Autónoma de Buenos Aires; Buenos Aires; Remote; ARS 446,000 - 781,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will handle inquiries via phone, email, chat, and other channels, provide accurate information, and ensure a positive customer experience.

Reporting to the Customer Service Manager, you will resolve issues, follow up with customers, maintain records, and coordinate with internal teams.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Attention to detail

Organizational skills

Multitasking

CRM proficiency

Teamwork

Independent work

Education

High school diploma

Tools

CRM systems

Email

Office software

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will handle inquiries via phone, email, chat, and other channels, provide accurate information, and ensure a positive customer experience.

Reporting to the Customer Service Manager, you will resolve issues, follow up with customers, maintain records, and coordinate with internal teams.