Remote Customer Service Pro: Reservations & Support

Consejo Profesional de Ciencias Económicas de la Ciudad Autónoma de Buenos Aires; La Pampa; Remote; ARS 420,000 - 600,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join the Customer Experience team in a remote capacity. You will assist customers via phone, email, chat, and other channels, providing accurate information about products and policies, and handling reservations and general inquiries with a professional, helpful demeanor.

Ideal candidates have a high school diploma, strong verbal and written communication skills, and the ability to manage multiple

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, or admin preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Calm and helpful under pressure.
• Attention to detail and organization.
• Ability to manage multiple tasks and prioritize.
• Proficient with computers, email, and CRM systems.
• Able to work independently and in a team.

Responsibilities

• Respond to inquiries via phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up to ensure needs are addressed.
• Maintain accurate customer information in systems.
• Escalate complex issues when needed.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, solution-oriented attitude.
• Meet customer service, quality, and productivity standards.
• Protect customer confidentiality per policies.

Skills

Customer service

Communication

CRM experience

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join the Customer Experience team in a remote capacity. You will assist customers via phone, email, chat, and other channels, providing accurate information about products and policies, and handling reservations and general inquiries with a professional, helpful demeanor.

Ideal candidates have a high school diploma, strong verbal and written communication skills, and the ability to manage multiple