Remote Concierge – Customer Service & Reservations

Eng; Neuquén; À distance; ARS 64 569 000 - 83 017 000; Plein temps

Avantages offerts par ce poste

Competitive compensation.

Training and professional development.

Supportive and collaborative team.

Opportunities for career growth.

Résumé du poste

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative to join our remote team. You will handle inquiries, reservations, follow-ups, and general support while representing the company with a positive, solution‑oriented attitude.

The ideal candidate has excellent verbal and written communication skills, strong interpersonal abilities, and the capacity to manage multiple tasks independently while collaborating with internal teams to resolve customer

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, or admin preferred.
• Excellent verbal and written communication.
• Strong interpersonal and problem-solving skills.
• Professional and friendly attitude.
• Ability to stay calm and helpful with difficult customers.
• Attention to detail and good organizational skills.
• Ability to multitask and prioritize.
• Proficient with computers, email, CRM systems.
• Ability to work independently and in a team.

Responsabilités

• Respond to inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, policies, and procedures.
• Assist with reservations, changes, cancellations, and general questions.
• Resolve issues professionally and efficiently.
• Follow up to ensure customer needs are addressed.
• Maintain accurate customer records in company systems.
• Escalate complex issues when needed.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, solution-oriented attitude.
• Meet customer service, quality, and productivity standards.
• Protect confidentiality and comply with policies.
• Perform other duties as assigned.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Problem solving

Organizational skills

Multitasking

Formation

High school diploma

Outils

CRM systems

Description du poste

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative to join our remote team. You will handle inquiries, reservations, follow-ups, and general support while representing the company with a positive, solution‑oriented attitude.

The ideal candidate has excellent verbal and written communication skills, strong interpersonal abilities, and the capacity to manage multiple tasks independently while collaborating with internal teams to resolve customer