Remote Customer Service Manager - Lead & Elevate Support

Virtustant; Argentina; Remote; ARS 84,054,000 - 129,902,000; Full time

Benefits offered by this job

Remote work

Flexible payment currency

Full-time position

Job summary

Virtustant is seeking a Customer Service Manager to lead the customer service team and oversee all support operations for solar services. This role ensures customers have a smooth experience from inquiry to resolution, with a focus on retention and referrals.

The ideal candidate will have prior manager experience in customer service or a call center, strong communication, and a C2 level English. Remote, full-time, with payments in USD or local currency.

Qualifications

• Experience leading customer service teams.
• Ability to handle escalated inquiries professionally.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems.
• C2 English level.

Responsibilities

• Lead the customer service team and oversee operations.
• Assist clients with inquiries and provide timely information.
• Handle escalated complaints professionally.
• Maintain accurate client records in the CRM.
• Lead meetings and drive process improvements.
• Support remote customer interactions via phone, email, or chat.

Skills

Customer service management

Call center experience

Communication skills

Time management

CRM familiarity

Multilingual (English)

Tools

CRM software

Job description

Virtustant is seeking a Customer Service Manager to lead the customer service team and oversee all support operations for solar services. This role ensures customers have a smooth experience from inquiry to resolution, with a focus on retention and referrals.

The ideal candidate will have prior manager experience in customer service or a call center, strong communication, and a C2 level English. Remote, full-time, with payments in USD or local currency.