Customer Service Manager

Virtustant; Argentina; Remote; ARS 84,054,000 - 129,902,000; Full time

Benefits offered by this job

Remote work

Flexible payment currency

Full-time position

Job summary

Virtustant is seeking a Customer Service Manager to lead the customer service team and oversee all support operations for solar services. This role ensures customers have a smooth experience from inquiry to resolution, with a focus on retention and referrals.

The ideal candidate will have prior manager experience in customer service or a call center, strong communication, and a C2 level English. Remote, full-time, with payments in USD or local currency.

Qualifications

• Experience leading customer service teams.
• Ability to handle escalated inquiries professionally.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems.
• C2 English level.

Responsibilities

• Lead the customer service team and oversee operations.
• Assist clients with inquiries and provide timely information.
• Handle escalated complaints professionally.
• Maintain accurate client records in the CRM.
• Lead meetings and drive process improvements.
• Support remote customer interactions via phone, email, or chat.

Skills

Customer service management

Call center experience

Communication skills

Time management

CRM familiarity

Multilingual (English)

Tools

CRM software

Job description

Job Title: Customer Service Manager

About The Company

Our client is a residential solar company that provides solar energy solutions to homeowners and promotes sustainable energy.

Job Description

Our client needs a Customer Service Manager. You will lead the customer service team and oversee all customer support operations. This role helps customers have a good experience from start to finish.

Responsibilities Of The Role

• Manage and support team members to provide a smooth client experience.
• Assist clients with complex inquiries, requests, and general information about solar services.
• Handle escalated customer complaints professionally and efficiently.
• Build relationships with customers and encourage referrals through great service.
• Support customers by phone, email, or chat when needed.
• Explain processes, timelines, and solar information clearly and kindly.
• Update client records and document interactions in the CRM system.
• Lead team meetings, training, and process improvement discussions.
• Be professional, patient, and respectful in all interactions.

Required Experience And Qualifications

• Previous experience in customer service management or a call center.
• Strong phone etiquette and communication skills.
• Excellent time management and organization skills.
• Ability to handle difficult situations with professionalism, empathy, and calm.
• Ability to speak multiple languages is a plus.
• Familiarity with CRM software is preferred.
• C2 English level.

Preferred Skills

• Experience in appointment setting or sales.
• Customer service management experience in a busy environment.
• Familiarity with solar products or services is a plus.

Personality

• Positive, empathetic, and service-oriented.
• Team player with good problem-solving skills.
• Highly organized and able to handle multiple tasks.
• Proactive and adaptable in a fast-paced setting.

Software & Tools

• CRM software (internal lead or client management system).
• Standard communication tools (phone, email, chat).

Schedule

9 AM to 5 PM EST

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.