Bilingual Customer Success Manager (EN/ES) – Remote

Virtustant; Argentina; A distancia; ARS 91.695.000 - 122.261.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Virtustant is seeking a Bilingual Customer Success Manager to guide US-based clients through the platform and services. You will lead onboarding sessions, build strong relationships, and educate clients on financial management processes.

This remote, full-time role requires excellent English/Spanish communication, independent work, and availability Monday to Friday, 9:00 AM–5:00 PM Pacific Time. You will document interactions, support adoption, and collaborate with the Client Relations team to

Formación

• Bilingual English/Spanish with strong spoken English (C2).
• Excellent communication and client-facing skills.
• Ability to work independently and take initiative.
• Experience working with US-based clients is preferred.

Responsabilidades

• Conduct virtual onboarding sessions with new clients.
• Lead client consultation calls to understand needs.
• Build strong client relationships and educate on platform features.
• Maintain accurate records of client interactions and follow-ups.
• Collaborate with Client Relations to improve customer experience.

Conocimientos

Bilingual EN/ES

Client-facing

Communication

Independence

US clients experience

Pacific Time availability

Herramientas

Slack

CRM

Video conferencing

Call transcription

Descripción del empleo

Virtustant is seeking a Bilingual Customer Success Manager to guide US-based clients through the platform and services. You will lead onboarding sessions, build strong relationships, and educate clients on financial management processes.

This remote, full-time role requires excellent English/Spanish communication, independent work, and availability Monday to Friday, 9:00 AM–5:00 PM Pacific Time. You will document interactions, support adoption, and collaborate with the Client Relations team to