Remote Customer Experience Specialist

Solicitud De Empleo Para Senior Devops Engineer En Encora; La Pampa; Remote; ARS 46,120,000 - 69,181,000; Full time

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our team remotely. You will handle inquiries by phone, email, chat, and other channels, provide accurate information, and assist with reservations and follow-ups while maintaining a helpful, solution-oriented attitude.

You should be organized, able to manage multiple tasks, protect customer confidentiality, and collaborate with internal teams to resolve issues.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our team remotely. You will handle inquiries by phone, email, chat, and other channels, provide accurate information, and assist with reservations and follow-ups while maintaining a helpful, solution-oriented attitude.

You should be organized, able to manage multiple tasks, protect customer confidentiality, and collaborate with internal teams to resolve issues.