Remote Customer Experience Lead — Problem Solver & Support

Iqvia Llc; Santa Fe Capital; Remote; ARS 53,807,000 - 76,867,000; Full time

Benefits offered by this job

Competitive compensation

Training and development opportunities

Supportive team environment

Career growth opportunities

Job summary

Mendoza Traveling with Mich seeks a friendly Customer Service Representative to support customers remotely. The role focuses on handling inquiries, reservations, and general support with a professional and helpful approach.

The ideal candidate will communicate effectively, solve problems, and maintain accurate records while representing the company with a positive attitude across channels.

Qualifications

• High school diploma or equivalent required.
• Prior customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and records in company systems.
• Escalate complex issues when necessary.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, solution-oriented attitude.
• Meet customer service, quality, and productivity standards.

Skills

Verbal and written communication

Interpersonal skills

Problem-solving

Calm under pressure

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Experience in customer service or related fields

Tools

CRM systems

Computers/Email

Job description

Mendoza Traveling with Mich seeks a friendly Customer Service Representative to support customers remotely. The role focuses on handling inquiries, reservations, and general support with a professional and helpful approach.

The ideal candidate will communicate effectively, solve problems, and maintain accurate records while representing the company with a positive attitude across channels.