Remote Customer Experience Specialist: Reservations & Support

Consejo Profesional de Ciencias Económicas de la Ciudad Autónoma de Buenos Aires; Buenos Aires; Remote; ARS 2,009,000 - 3,125,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Collaborative team environment

Career growth

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative for a remote role. You will handle inquiries, reservations, and follow-ups while delivering a positive customer experience.

Ideal candidates have strong communication skills, the ability to multitask, and experience with CRM tools. This full-time remote position reports to the Customer Service Manager and offers growth opportunities within a collaborative team.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service, hospitality, travel, or administrative roles is preferred.
• Strong verbal and written communication skills are essential.
• Professional and friendly attitude with problem-solving abilities.
• Ability to remain calm and helpful in difficult situations.
• Attention to detail and strong organizational skills.
• Proficient with computers, email, CRM systems, and digital tools.

Responsibilities

• Respond to inquiries via phone, email, chat and other channels.
• Provide accurate information on products, services, policies, and procedures.
• Assist with reservations, changes, cancellations and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up to ensure customer needs are addressed.
• Maintain accurate customer records in company systems.
• Escalate complex issues to the appropriate department.

Skills

Verbal and written communication

Interpersonal and problem-solving

Professional and friendly demeanor

Calm under pressure

Attention to detail and organization

Multitasking and prioritization

CRM and digital tools competence

Teamwork and independence

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative for a remote role. You will handle inquiries, reservations, and follow-ups while delivering a positive customer experience.

Ideal candidates have strong communication skills, the ability to multitask, and experience with CRM tools. This full-time remote position reports to the Customer Service Manager and offers growth opportunities within a collaborative team.