Remote Travel Concierge & Sales Pro

Hire Hangar, Inc.; Buenos Aires; Remote; ARS 30,882,000 - 48,039,000; Full time

Benefits offered by this job

Competitive compensation

Training and development

Supportive team environment

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative to join our remote team. The role focuses on assisting customers with inquiries, reservations, follow-ups, and general support while providing a positive, helpful experience.

Ideal candidates will excel at clear communication, problem solving, and maintaining accurate records while working independently and as part of a collaborative team. Training and development opportunities are offered.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel, or admin is preferred.
• Excellent verbal and written communication skills are essential.
• Strong interpersonal and problem–solving abilities.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns in a professional and timely manner.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information in company systems.
• Escalate complex issues to the appropriate department when needed.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Time management

CRM software

Teamwork

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative to join our remote team. The role focuses on assisting customers with inquiries, reservations, follow-ups, and general support while providing a positive, helpful experience.

Ideal candidates will excel at clear communication, problem solving, and maintaining accurate records while working independently and as part of a collaborative team. Training and development opportunities are offered.