Remote Client Concierge & Sales Pro

Hire Hangar, Inc.; Santa Fe Capital; Remote; ARS 49,195,000 - 64,569,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive team environment

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a Customer Service Representative to join our remote team. You will handle inquiries via phone, email, and chat, deliver accurate product information, process reservations, and maintain records with a professional, customer-focused mindset.

We value a friendly, solution-oriented attitude, problem-solving skills, and the ability to work independently or with teammates. Experience in travel or hospitality is a plus; bilingual English/Spanish is beneficial.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Communication skills

Interpersonal skills

Problem solving

Multitasking

Attention to detail

Organizational skills

CRM experience

Team player

Calm under pressure

Customer service mindset

Education

High School Diploma

Tools

CRM software

Job description

Mendoza Traveling with Mich is seeking a Customer Service Representative to join our remote team. You will handle inquiries via phone, email, and chat, deliver accurate product information, process reservations, and maintain records with a professional, customer-focused mindset.

We value a friendly, solution-oriented attitude, problem-solving skills, and the ability to work independently or with teammates. Experience in travel or hospitality is a plus; bilingual English/Spanish is beneficial.