Remote Concierge & Customer Care Specialist

Jove; Ciudad de Mendoza; Remote; ARS 46,120,000 - 64,569,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Job summary

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative for a remote role. The position focuses on assisting customers with inquiries, reservations, and general support while maintaining a positive, service-oriented attitude.

Responsibilities include responding across channels, providing product information, and coordinating with internal teams. A high school diploma is required; prior customer service or travel industry experience is preferred.

Qualifications

• Excellent verbal and written communication skills required.
• Experience in customer service, hospitality, sales, travel, or admin preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies.

Skills

Verbal and written communication

Interpersonal skills

Problem solving

Professional attitude

Calm under pressure

Attention to detail

Task prioritization

Digital tools proficiency

Education

High school diploma

Tools

CRM systems

Job description

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative for a remote role. The position focuses on assisting customers with inquiries, reservations, and general support while maintaining a positive, service-oriented attitude.

Responsibilities include responding across channels, providing product information, and coordinating with internal teams. A high school diploma is required; prior customer service or travel industry experience is preferred.