Remote Luxury Concierge & Guest Services Specialist

Manatal-264; La Pampa; Remote; ARS 670,000 - 1,116,000; Full time

Benefits offered by this job

Competitive compensation.

Training and professional development.

Supportive team environment.

Opportunities for career growth.

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will handle inquiries, reservations, and follow-ups while delivering a positive customer experience.

Ideal candidates have strong communication, problem-solving skills, and the ability to work independently in a fast-paced environment. This remote role offers opportunities for growth and a collaborative team culture.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will handle inquiries, reservations, and follow-ups while delivering a positive customer experience.

Ideal candidates have strong communication, problem-solving skills, and the ability to work independently in a fast-paced environment. This remote role offers opportunities for growth and a collaborative team culture.