Remote SaaS Support Coach — Customer Success

Cloudbeds; La Pampa; Remote; ARS 76,867,000 - 107,614,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding and training

Growth opportunities

Competitive compensation

Job summary

Prometeo Talent is recruiting for a Customer Support Representative on behalf of a fast-growing SaaS company serving contractors in the U.S. This is a 100% remote, full-time role open to LATAM applicants from Argentina.

You will handle inbound calls, assist with permit filings, account setup, and billing while delivering thoughtful, non-scripted support. We value independent judgment, problem-solving, and ownership of issues, with a strong emphasis on English communication, CRM proficiency, and

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Excellent communication

English fluency

Problem solving

Phone-based support

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is recruiting for a Customer Support Representative on behalf of a fast-growing SaaS company serving contractors in the U.S. This is a 100% remote, full-time role open to LATAM applicants from Argentina.

You will handle inbound calls, assist with permit filings, account setup, and billing while delivering thoughtful, non-scripted support. We value independent judgment, problem-solving, and ownership of issues, with a strong emphasis on English communication, CRM proficiency, and