Remote AI SaaS Customer Success Engineer (LATAM)

Mercor

Buenos Aires

Remote

ARS 90,953,000 - 136,430,000

Full time

14 days+

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Job summary

Mercor is seeking a Talent Success specialist to ensure a delightful experience for users from application to offer and payment. You will work with engineering to triage bugs, reproduce issues, and understand SaaS behavior.

Role requires native-level English tone, strong writing skills, and collaboration with product teams. This remote position demands substantial overlap with Pacific Time and is open only to candidates in Latin America.

Qualifications

Ability to debug web applications, likely coming from a technical background.
Degree in Computer Science, Software Engineering, or a related field from a top-tier institution.
Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of customer support for such apps.
Comfortable with AI systems and generative models.
Experience exploring AI tools (fine-tuning, prompt chains, or building agents).
Understanding model outputs, failure modes, and feedback loops.

Responsibilities

Investigate talent-reported issues end-to-end: reproduce bugs and identify root causes.
Debug across our AI + SaaS stack using telemetry, logs, and queries.
Triaging with sound judgment and guiding users with clear instructions.
Surface systemic patterns and product risks to leadership.
Create clear documentation and runbooks to reduce repeats.
Communicate with precision, professionalism, and empathy.