Remote AI SaaS Customer Success Engineer

Obsidian; Buenos Aires; Presencial; ARS 70.514.900 - 98.720.860; Jornada completa

Descripción de la vacante

Mercor is seeking a skilled professional to join their Talent Success team, focusing on providing exceptional support to users experiencing issues with the platform. The role is remote, requiring overlap with Pacific Time hours, and emphasizes a proactive and enthusiastic communication style.

Ideal candidates will have a background in computer science and experience debugging web applications, particularly those utilizing AI technology. The position involves collaboration with engineering teams to enhance user experiences and resolve technical challenges.

Formación

• Strong debugging skills and experience with web applications.
• Comfortable handling AI tools and understanding their nuances.
• Ability to communicate professionally and empathically.

Responsabilidades

• Investigate talent-reported issues end-to-end.
• Debug across the AI + SaaS stack.
• Surface systemic patterns and product risks.

Conocimientos

Debugging web applications

Experience with modern web applications

Comfortable with AI systems

Understanding model outputs

Familiarity with AI APIs

Educación

Degree in Computer Science or related field

Descripción del empleo

Mercor is seeking a skilled professional to join their Talent Success team, focusing on providing exceptional support to users experiencing issues with the platform. The role is remote, requiring overlap with Pacific Time hours, and emphasizes a proactive and enthusiastic communication style.

Ideal candidates will have a background in computer science and experience debugging web applications, particularly those utilizing AI technology. The position involves collaboration with engineering teams to enhance user experiences and resolve technical challenges.