Remote AI SaaS Customer Success Engineer (LatAm)

mercor; Comisión de Fomento de Perú; Remote; ARS 53,056,000 - 75,794,000; Full time

Job summary

mercor is seeking a Customer Success Engineer (LatAm) for a remote, contract-based engagement. The role emphasizes debugging web apps, supporting customers, and working with AI systems and modern web stacks.

The candidate should have 2–5 years of experience with web applications and a degree in CS/SE or related field. Strong communication and problem-solving skills are essential for success in a fast-growing tech environment.

Qualifications

• Ability to debug web applications.
• Degree in Computer Science, Software Engineering, or related field.
• Experience building modern web apps (React, Node, Flask, Next.js).
• 2–5 years supporting customers on web apps.
• Comfortable with AI systems and LLMs, agents, or generative models.
• Experience exploring behavior of AI tools and debugging prompts.

Responsibilities

• Investigate talent-reported issues end-to-end, reproduce bugs and identify root causes.
• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries.
• Triage with sound judgment; escalate true engineering issues and resolve others via configuration or guidance.
• Surface systemic patterns and product risks to engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and speed resolutions.
• Communicate with precision, professionalism, and empathy.

Skills

Debug web apps

Customer support

AI systems

LLMs

Agent frameworks

Education

Bachelor degree in CS/SE or equivalent

Tools

React

Node

Flask

Next.js

Job description

mercor is seeking a Customer Success Engineer (LatAm) for a remote, contract-based engagement. The role emphasizes debugging web apps, supporting customers, and working with AI systems and modern web stacks.

The candidate should have 2–5 years of experience with web applications and a degree in CS/SE or related field. Strong communication and problem-solving skills are essential for success in a fast-growing tech environment.