Remote Customer Success Engineer (LatAm) | SaaS Web Apps

mercor; Comisión de Fomento de Perú; Remote; ARS 60.635.000 - 75.794.000; Vollzeit

Zusammenfassung

Mercor is seeking a Customer Success Engineer (LatAm) for a remote, contract-based position. You will respond to talent-reported queries, troubleshoot issues, and help optimize the user experience on our platform.

The role requires strong web-app experience, SaaS background, and familiarity with support tools like Zendesk or Intercom. Remote collaboration across time zones is essential.

Qualifikationen

• Degree in Computer Science, Software Engineering, or a related technical field or 2–5 years of experience building modern web applications.
• Experience doing SaaS-based product work.
• Experience using a support platform like Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.

Aufgaben

• Respond to support requests from Mercor’s talent pool about applying for roles on our platform.
• Triage and investigate talent-reported issues using telemetry data, network requests, and database queries.
• Troubleshoot common browser issues and document findings for internal teams.
• Consolidate insights and make recommendations about product areas needing improvement.
• Build talent-facing documentation to address common questions in our support queue.

Kenntnisse

Debug web applications

SaaS product work

Customer support

Ausbildung

Degree in CS/Software Engineering or related field

Tools

Zendesk

Intercom

Help Scout

Freshdesk

Crisp

Jobbeschreibung

Mercor is seeking a Customer Success Engineer (LatAm) for a remote, contract-based position. You will respond to talent-reported queries, troubleshoot issues, and help optimize the user experience on our platform.

The role requires strong web-app experience, SaaS background, and familiarity with support tools like Zendesk or Intercom. Remote collaboration across time zones is essential.