Remote AI‑SaaS Talent Success Specialist

Mercor; Buenos Aires; Remote; ARS 90,953,000 - 136,430,000; Full time

Job summary

Mercor’s Talent Success team supports users through applying, interviewing, offers, and payments on our platform. You will triage bug reports, debug the AI + SaaS stack, and communicate clearly with users while maintaining an upbeat, professional tone.

This remote role requires substantial overlap with Pacific Time and is open to candidates across Latin America. You will work with engineering to surface risks and document fixes to improve the user experience.

Qualifications

• Degree in Computer Science, Software Engineering, or a related field from a top-tier institution or startup experience.
• Experience building modern web applications (React, Node, Flask, Next.js, etc.).
• 2–5 years of experience supporting customers on such web applications.
• Comfortable with AI systems—you’ve played with LLMs, agents, or generative models.
• Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
• Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
• Familiarity with AI APIs (OpenAI, Anthropic) or agent frameworks (LangChain, AutoGPT) is a plus.

Responsibilities

• Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and address UX friction.
• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries.
• Triage with sound judgment—elevate true engineering issues and resolve others via guidance.
• Surface systemic patterns and product risks to engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and speed resolution.
• Communicate with precision, professionalism, and empathy.

Skills

Web debugging

React

Node.js

Next.js

Python/Flask

Customer support

AI systems

LangChain

Education

Bachelor's degree in Computer Science or related field

Tools

LangChain

AutoGPT

OpenAI API

Anthropic API

Job description

Mercor’s Talent Success team supports users through applying, interviewing, offers, and payments on our platform. You will triage bug reports, debug the AI + SaaS stack, and communicate clearly with users while maintaining an upbeat, professional tone.

This remote role requires substantial overlap with Pacific Time and is open to candidates across Latin America. You will work with engineering to surface risks and document fixes to improve the user experience.