Remote LatAm Customer Success Engineer for AI SaaS

mercor; Comisión de Fomento de Perú; Remote; ARS 53.056.000 - 75.794.000; Vollzeit

Zusammenfassung

Mercor connects elite creative and technical talent with leading AI research labs. We seek a Customer Success Engineer (LatAm) to support a remote, contract-based role with significant overlap with Pacific Time.

You will debug web applications, assist customers, and surface product risks to our engineering team. Candidate should have strong experience in web stacks (React/Node/Flask/Next.js) and a background in AI systems, LLMs, and AI APIs.

Qualifikationen

• Ability to debug web applications.
• Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or startup experience.
• Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience supporting customers on such web applications.
• Comfortable with AI systems; experience with LLMs, agents, or generative models.
• Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
• Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
• Familiarity with modern AI APIs (OpenAI, Anthropic) or agent frameworks (LangChain, AutoGPT) is a plus.

Aufgaben

• Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
• Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
• Surface systemic patterns and product risks to engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
• Communicate with precision, professionalism, and empathy.

Kenntnisse

Debug web apps

Web development

Customer support

AI systems

LLMs

AI APIs

LangChain

Prompt engineering

Ausbildung

CS/Software Eng degree

Tools

React

Node.js

Flask

Next.js

Jobbeschreibung

Mercor connects elite creative and technical talent with leading AI research labs. We seek a Customer Success Engineer (LatAm) to support a remote, contract-based role with significant overlap with Pacific Time.

You will debug web applications, assist customers, and surface product risks to our engineering team. Candidate should have strong experience in web stacks (React/Node/Flask/Next.js) and a background in AI systems, LLMs, and AI APIs.