Remote AI‑Powered CX Cloud Lead

Max Accelerate Technology Group; Argentina; On-site; ARS 74,577,889 - 104,409,044; Full time

Benefits offered by this job

High earning potential with performance-based commission

Work with cutting-edge AI and automation tools

Remote work flexibility

Job summary

Max Accelerate Technology Group is looking for a Customer Experience Cloud & AI SME who will lead the design, development, and optimization of self-service customer portals. This role demands strong expertise in Salesforce Experience Cloud and AI-driven automation to create seamless customer interactions.

The ideal candidate will have a passion for AI and digital transformation while also mentoring teams on best practices for AI adoption. This offers an exciting opportunity to work remotely with a global team and a competitive salary.

Qualifications

• 2+ years of experience in Salesforce Experience Cloud & Service Cloud.
• Strong analytical skills for impactful automation solutions.
• Excellent communication & presentation skills.

Responsibilities

• Develop & Optimize Self-Service Customer Portals.
• Implement self-service automation and AI-driven workflows.
• Guide clients through their AI and automation journey.

Skills

Salesforce Experience Cloud expertise

Hands-on knowledge of Einstein AI

Chatbot development

Automation workflows

Problem-solving skills

Tools

Salesforce Flow

Omni-Channel Routing

Job description

Max Accelerate Technology Group is looking for a Customer Experience Cloud & AI SME who will lead the design, development, and optimization of self-service customer portals. This role demands strong expertise in Salesforce Experience Cloud and AI-driven automation to create seamless customer interactions.

The ideal candidate will have a passion for AI and digital transformation while also mentoring teams on best practices for AI adoption. This offers an exciting opportunity to work remotely with a global team and a competitive salary.