Remote Lead Technical Support Engineer - AI & SaaS

Obsidian; Buenos Aires; Presencial; ARS 43.164.225 - 71.940.376; Jornada completa

Descripción de la vacante

Obsidian is seeking a skilled customer support professional to join our Talent Success team. This role focuses on debugging and assisting talent using our platform, ensuring a delightful user experience. Given the remote nature of this position, candidates are required to have a strong level of English proficiency as well as substantial overlap with Pacific Time hours.

Qualifications include experience in web applications, strong debugging skills, and familiarity with AI tools. This is an exciting opportunity to work with an innovative team in a rapidly evolving field.

Formación

• Ability to debug web applications from a technical degree or startup experience.
• Familiarity with AI APIs and behaviors of AI tools.
• Experience supporting customers on web applications.

Responsabilidades

• Investigate and reproduce bugs reported by talent.
• Debug using telemetry, logs, and observation.
• Communicate professionally with users.
• Create documentation to streamline problem resolution.

Conocimientos

Debugging web applications

Customer support experience

Understanding AI systems

Communication skills

Educación

Degree in Computer Science or related field

Experience at high-growth tech startup

Herramientas

React

Node

Flask

Next.js

Descripción del empleo

Obsidian is seeking a skilled customer support professional to join our Talent Success team. This role focuses on debugging and assisting talent using our platform, ensuring a delightful user experience. Given the remote nature of this position, candidates are required to have a strong level of English proficiency as well as substantial overlap with Pacific Time hours.

Qualifications include experience in web applications, strong debugging skills, and familiarity with AI tools. This is an exciting opportunity to work with an innovative team in a rapidly evolving field.