AI-Powered FinTech Support Engineer - Remote

Tangible; Argentina; Presencial; ARS 60.567.000 - 90.850.000; Jornada completa

Descripción de la vacante

Tangible is seeking a smart, AI-native Support Engineer for its fintech SaaS platform. This fully remote role in Argentina focuses on clear client communication, debugging, and leveraging AI tools to improve response quality and internal workflows.

You will log issues with Jira, distinguish between user errors and defects, and escalate well-documented tickets to engineering while supporting a rapid, client-focused service in US time zones.

Formación

• Excellent written English and professional client communication.
• Comfortable working in US time zone.
• Strong logical thinking to understand complex workflows.
• Experience using Jira Service Management and Jira Software.
• Ability to distinguish between bugs, feature gaps, and configuration errors.
• Familiarity with SaaS platforms and structured support processes.
• Comfortable using AI tools to improve productivity and clarity.

Responsabilidades

• Respond to client emails in clear, professional English (AI-assisted but human-reviewed).
• Log bugs, change requests, and clarifications using Jira tools.
• Develop contextual understanding of platform workflows and data flows.
• Identify user error, configuration, data issues, or system defects.
• Perform basic corrective actions and provide structured guidance.
• Escalate well-documented tickets to engineering when needed.
• Raise change requests from recurring client feedback.
• Detect potential bugs or edge cases from client reports.
• Use AI tools to enhance communication, documentation, and analysis.

Conocimientos

Excellent written English

US timezone familiarity

Strong logical thinking

SaaS support experience

Herramientas

Jira Service Management

Jira Software

Descripción del empleo

Tangible is seeking a smart, AI-native Support Engineer for its fintech SaaS platform. This fully remote role in Argentina focuses on clear client communication, debugging, and leveraging AI tools to improve response quality and internal workflows.

You will log issues with Jira, distinguish between user errors and defects, and escalate well-documented tickets to engineering while supporting a rapid, client-focused service in US time zones.