Remote AI-First Support & Implementation Expert

BrandBastion Inc; Argentina; On-site; MXN 50,000 - 70,000; Full time

Benefits offered by this job

Competitive market rate compensation

4+ weeks paid time off

Opportunities for global team meets

Fully remote role

Job summary

BrandBastion Inc is seeking a tech-savvy and empathetic support teammate to provide real-time chat, email, and Slack support. You will manage client accounts, troubleshoot platform issues, and collaborate with cross-functional teams to enhance processes.

The ideal candidate has 2–4 years of B2B SaaS experience, excellent communication skills, and is comfortable working in a remote environment. The role comes with competitive compensation and flexible working conditions.

Qualifications

• 2–4 years of experience in support, implementation, or technical account roles.
• Ability to troubleshoot independently and learn new tools quickly.
• Strong communication skills with an emphasis on building trust.

Responsibilities

• Provide live chat, email, and Slack support.
• Configure and maintain client accounts.
• Troubleshoot platform issues using various tools.
• Collaborate with Product, Engineering, and CX teams.
• Manage support inbox and build documentation.

Skills

B2B SaaS experience

Excellent communication

Tech-savvy and resourceful

Social media fluency

Independent and accountable

Emotionally intelligent

Tools

Intercom

ChatGPT

Loom

Job description

BrandBastion Inc is seeking a tech-savvy and empathetic support teammate to provide real-time chat, email, and Slack support. You will manage client accounts, troubleshoot platform issues, and collaborate with cross-functional teams to enhance processes.

The ideal candidate has 2–4 years of B2B SaaS experience, excellent communication skills, and is comfortable working in a remote environment. The role comes with competitive compensation and flexible working conditions.