Support Engineer - AI-Driven (Argentina)

Tangible; Argentina; Remote; ARS 90,953,000 - 136,430,000; Part time

Job summary

Tangible is seeking a smart, AI-native Support Engineer to bridge clients and the engineering team for a fintech SaaS platform. This fully remote role is based in Argentina and operates within US business hours to support clients across time zones.

You will handle client emails in professional English, log issues in Jira, diagnose problems, and escalate when needed. AI tools should be used to improve clarity, efficiency, and documentation, while maintaining high-quality support.

Qualifications

• Excellent written English for professional client communication.
• Comfortable working in US timezone.
• Experience with Jira Service Management and Jira Software.
• Ability to distinguish between bugs, configuration errors, and data issues.

Responsibilities

• Respond to client emails in clear, professional English.
• Log bugs, change requests, and clarifications in Jira.
• Develop strong contextual awareness of platform workflows and data flows.
• Identify whether an issue is user error, configuration issue, data problem, or system defect.
• Execute basic corrective actions when possible (data validation, configuration checks).
• Escalate structured, well-documented tickets to the development team.
• Raise change requests based on recurring client feedback.
• Detect potential bugs, inconsistencies, or edge cases from client reports.
• Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis.

Skills

English Proficiency

US Timezone

Jira Service Management

Jira Software

Customer Support

SaaS Platforms

AI Tools

Job description

Location: Fully Remote in Argentina Employment Type: Contract Tangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space. By combining deep sector expertise with modern infrastructure, we unlock liquidity across private equity, private credit, and real assets, transforming the way secondary transactions are executed.

We are looking for a smart, AI-native Support Engineer who operates at the intersection of product knowledge, client communication, and intelligent problem-solving. This role focuses on supporting a fintech SaaS platform while leveraging AI tools to improve response quality, efficiency, and internal workflows. You will act as the bridge between clients and the engineering team.

Tasks

• Respond to client emails in clear, professional English (AI-assisted but human-reviewed)
• Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications
• Develop strong contextual awareness of platform workflows, data flows, and business logic
• Identify whether an issue is user error, configuration issue, data problem, or system defect
• Execute basic corrective actions when possible (data validation, configuration checks, structured guidance)
• Escalate structured, well-documented tickets to the development team when required
• Raise change requests based on recurring client feedback
• Detect potential bugs, inconsistencies, or edge cases from client reports
• Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis

Requirements

• Excellent written English (must be comfortable handling professional client communication)
• Comfortable working in the US timezone
• Strong logical thinking and ability to understand complex workflows
• Experience using Jira Service Management and Jira Software
• Ability to distinguish between bugs, feature gaps, and configuration errors
• Familiarity with SaaS platforms and structured support processes
• Comfortable using AI tools to improve productivity and clarity

Big Plus

• Background in fintech, finance, or transaction/deal workflows
• Experience in SaaS technical support or client-facing technical roles

Originally posted on Himalayas