Support & Implementation Specialist

BrandBastion Inc; Argentina; In loco; MXN 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive market rate compensation

4+ weeks paid time off

Opportunities for global team meets

Fully remote role

Descrizione del lavoro

BrandBastion Inc is seeking a tech-savvy and empathetic support teammate to provide real-time chat, email, and Slack support. You will manage client accounts, troubleshoot platform issues, and collaborate with cross-functional teams to enhance processes.

The ideal candidate has 2–4 years of B2B SaaS experience, excellent communication skills, and is comfortable working in a remote environment. The role comes with competitive compensation and flexible working conditions.

Competenze

• 2–4 years of experience in support, implementation, or technical account roles.
• Ability to troubleshoot independently and learn new tools quickly.
• Strong communication skills with an emphasis on building trust.

Mansioni

• Provide live chat, email, and Slack support.
• Configure and maintain client accounts.
• Troubleshoot platform issues using various tools.
• Collaborate with Product, Engineering, and CX teams.
• Manage support inbox and build documentation.

Conoscenze

B2B SaaS experience

Excellent communication

Tech-savvy and resourceful

Social media fluency

Independent and accountable

Emotionally intelligent

Strumenti

Intercom

ChatGPT

Loom

Descrizione del lavoro

Full-time | Remote | B2B SaaS | AI + Social Tech

Are you a tech-savvy problem-solver with a builder’s mindset? Do you thrive in fast-paced environments where no two days are the same? BrandBastion is redefining 24/7 support, and we’re looking for a sharp, empathetic, and execution-focused teammate to join us in delivering the fastest, smartest, and most human support in the industry.

Why this role matters

• Real-time chat, email, and internal team support
• Platform expertise and troubleshooting
• Client onboarding and implementation
• Product feedback and operations scaling

What You’ll Do

• Provide live chat, email, and Slack support with clarity, urgency, and empathy, with no waiting or forms.
• Configure and maintain client accounts during implementations, applying custom configurations and making ad hoc updates as needed to ensure smooth go‑live.
• Troubleshoot platform issues end‑to‑end using tools like Intercom, Knowledge Base, ChatGPT, Loom, or other creative solutions.
• Collaborate cross‑functionally with Product, Engineering, and CX teams to identify issues, document feedback, and ship smarter processes.
• Own the entire support inbox: from first response through resolution, including escalating when necessary and keeping customers informed with clear, proactive updates. Outside support hours, build documentation, playbooks, FAQs, and workflow improvements.

What We’re Looking For

• B2B SaaS experience (2–4 years) in support, implementation, or technical account roles, ideally at a fast-moving startup or scale‑up.
• Excellent communication: clear, proactive, personable support with trust‑building transparency.
• Tech‑savvy and resourceful: independent troubleshooting, love learning new tools, and figuring things out without step‑by‑step guides.
• Social media fluency: bonus for experience in social or community‑led platforms or for staying ahead of social trends.
• Builder’s mentality: document as you go, question the status quo, and continuously improve processes.
• Independent and accountable: self‑starter managing workload, prioritizing effectively, and making thoughtful decisions with limited supervision.
• Emotionally intelligent: high EQ and the ability to turn friction into connection.

Benefits

• Competitive market rate compensation
• 4+ weeks paid time off
• Opportunities for global team meets
• Flexible, fully remote role

Career Opportunities

• Lead strategic initiatives that impact our AI‑first approach
• Advance into senior leadership roles based on performance
• Work with global brands at the forefront of digital engagement
• Be part of a fast‑growing AI‑first company leading the future of brand protection and community management