Remote Fintech SaaS Support Engineer (AI-Powered)

Tangible

Buenos Aires

Remote

ARS 90,953,000 - 136,430,000

Part time

14 days+

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Job summary

Tangible is seeking an AI-native Support Engineer to bridge clients and engineering for our fintech SaaS platform, with fully remote work in Argentina. You will respond to client emails in professional English, log bugs and requests in Jira Service Management and Jira Software, and analyze platform workflows.

AI tools will improve clarity and efficiency, while you escalate complex issues to the development team as needed.

Qualifications

Excellent written English and professional client communication.
Comfortable working in the US timezone.
Ability to understand complex workflows and think logically.
Experience with Jira Service Management and Jira Software.
Ability to distinguish bugs, feature gaps, and configuration errors.
Familiar with SaaS platforms and structured support processes.
Able to use AI tools to improve productivity and clarity.

Responsibilities

Respond to client emails in clear, professional English (AI-assisted but human-reviewed).
Log bugs, change requests, and clarifications in Jira Service Management and Jira Software.
Develop strong contextual awareness of platform workflows, data flows, and business logic.
Identify whether an issue is user error, configuration issue, data problem, or system defect.
Execute basic corrective actions when possible (data validation, configuration checks, structured guidance).
Escalate structured, well-documented tickets to the development team when required.
Raise change requests based on recurring client feedback.
Detect potential bugs, inconsistencies, or edge cases from client reports.
Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis.