Customer Support Specialist – AI Assisted

Hire Hangar, Inc.; Argentina; Remote; ARS 60,635,000 - 106,112,000; Full time

Job summary

Hire Hangar, Inc. is seeking a Customer Support Specialist – AI Assisted to deliver high-quality assistance for customers through email, chat, and tickets while leveraging AI tools to speed responses.

The role is fully remote with EST working hours (8:00 AM–4:00 PM) and requires prior remote experience and comfort with collaboration tools like Slack, Zoom, Google Workspace, and Asana. You will help improve AI prompts and ensure accuracy, contributing to a positive customer experience for

Qualifications

• Hands-on customer support experience in digital channels.
• Experience using AI tools to assist with customer communication.
• Proven ability to work remotely and collaborate with US/UK teams.
• Excellent written communication and attention to detail.
• Available to work fixed EST hours (8:00–16:00).

Responsibilities

• Provide timely support via email, chat, and ticketing.
• Draft and optimize responses using AI-assisted tools.
• Resolve order, product, and account inquiries.
• Escalate complex issues and coordinate with internal teams.
• Maintain accurate ticket records and adhere to SLAs.
• Contribute to improving AI prompts and support processes.

Skills

Customer support experience

AI tools for support

Written communication

Remote collaboration tools

EST-hour availability

Tools

Zendesk

Gorgias

Freshdesk

Slack

Zoom

Google Workspace

Asana

ChatGPT

AI-powered macros

Job description

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Customer Support Specialist – AI Assisted

Location: Remote

Time Zone: EST (Working Hours: 8:00 AM - 4:00 PM EST)

Role Overview

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI -assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

Key Responsibilities

• Provide timely and professional customer support via email , chat, and ticketing systems
• Use AI -assisted tools to draft, summarize, and optimize customer responses
• Resolve order, product, and account-related inquiries efficiently
• Escalate complex issues and collaborate with internal teams as needed
• Maintain accurate support records and ticket documentation
• Follow support workflows, SLAs, and quality standards
• Contribute to improving AI prompts, macros, and support processes

Required Qualifications

• Hands-on experience in customer support or customer service roles
• Experience using AI tools to assist with customer communication or workflow efficiency
• Prior experience working remotely is mandatory , including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
• Strong written communication skills and attention to detail
• Ability to work fixed hours aligned to EST (8:00 AM - 4:00 PM)

Preferred Qualifications

• Experience supporting e-commerce or digital-first businesses
• Familiarity with ticketing systems and support KPIs
• Experience contributing to knowledge bases or help centers

Tools & Technology

• Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
• AI Tools: ChatGPT, AI -powered macros, or similar
• Collaboration: Slack, Zoom, Google Workspace