Remote AI-Enabled Customer Support Specialist (EST)

Hire Hangar, Inc.; Argentina; Remote; ARS 60,635,000 - 106,112,000; Full time

Job summary

Hire Hangar, Inc. is seeking a Customer Support Specialist – AI Assisted to deliver high-quality assistance for customers through email, chat, and tickets while leveraging AI tools to speed responses.

The role is fully remote with EST working hours (8:00 AM–4:00 PM) and requires prior remote experience and comfort with collaboration tools like Slack, Zoom, Google Workspace, and Asana. You will help improve AI prompts and ensure accuracy, contributing to a positive customer experience for

Qualifications

• Hands-on customer support experience in digital channels.
• Experience using AI tools to assist with customer communication.
• Proven ability to work remotely and collaborate with US/UK teams.
• Excellent written communication and attention to detail.
• Available to work fixed EST hours (8:00–16:00).

Responsibilities

• Provide timely support via email, chat, and ticketing.
• Draft and optimize responses using AI-assisted tools.
• Resolve order, product, and account inquiries.
• Escalate complex issues and coordinate with internal teams.
• Maintain accurate ticket records and adhere to SLAs.
• Contribute to improving AI prompts and support processes.

Skills

Customer support experience

AI tools for support

Written communication

Remote collaboration tools

EST-hour availability

Tools

Zendesk

Gorgias

Freshdesk

Slack

Zoom

Google Workspace

Asana

ChatGPT

AI-powered macros

Job description

Hire Hangar, Inc. is seeking a Customer Support Specialist – AI Assisted to deliver high-quality assistance for customers through email, chat, and tickets while leveraging AI tools to speed responses.

The role is fully remote with EST working hours (8:00 AM–4:00 PM) and requires prior remote experience and comfort with collaboration tools like Slack, Zoom, Google Workspace, and Asana. You will help improve AI prompts and ensure accuracy, contributing to a positive customer experience for