IT Field Support Engineer — ITSM & Service Desk

Political Asylum Lawyers; Santa Fe Capital; Remote; ARS 900,000 - 1,300,000; Full time

Job summary

Assurant is seeking a Technical Support Associate in Argentina (San Juan, AR) to provide first-level IT support across the organization, covering hardware, software, telephony, and network issues. You will help maintain IT services and support ITSM processes in line with ITIL best practices.

Join a team focused on incident management, request fulfillment, and continual service improvement, collaborating with internal and vendor partners while delivering excellent end-user service in Spanish and

Qualifications

• Two+ years of experience in Technical Support or Help Desk.
• Strong troubleshooting and customer service skills.
• Experience administering Microsoft 365 services and identity management.
• Knowledge of ITSM processes and ITIL basics.
• Bilingual Spanish and English communication.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and business operations.
• Respond to requests for support, installation, configuration, relocation, and removal of hardware and software provided by the company.
• Own and track incidents and service requests through resolution, ensuring compliance with established SLAs.
• Administer IT service management processes related to Incident Management and Request Fulfillment.
• Identify recurring issues, incident trends, and service improvement opportunities and communicate findings to IT teams.
• Collaborate with internal technical teams and third-party vendors to resolve escalated incidents and service requests.
• Provide excellent customer service and maintain effective communication with end users throughout the support lifecycle

Skills

Technical support

Microsoft 365 admin

Active Directory

DNS/DHCP networking

ITIL knowledge

Spanish and English

Education

Associate's or Bachelor's Degree in IT

Tools

ServiceNow

Jira Service Management

PowerShell

Job description

Assurant is seeking a Technical Support Associate in Argentina (San Juan, AR) to provide first-level IT support across the organization, covering hardware, software, telephony, and network issues. You will help maintain IT services and support ITSM processes in line with ITIL best practices.

Join a team focused on incident management, request fulfillment, and continual service improvement, collaborating with internal and vendor partners while delivering excellent end-user service in Spanish and