Remote IT Support Engineer

Supportyourapp-1; Santa Fe Capital; Remote; ARS 64,569,000 - 101,465,000; Full time

Job summary

Assurant is hiring a Technical Support Associate in Argentina to provide first-level IT support across hardware, software, and networking, following ITIL-aligned ITSM practices. The role focuses on incident management, request fulfillment, and continuous service improvement with strong customer service in Spanish and English.

You will troubleshoot incidents, collaborate with IT teams and vendors, and ensure SLAs are met while maintaining secure access and device management.

Qualifications

• Associate's or Bachelor's Degree in IT, Computer Systems, CS or Engineering, or equivalent experience.
• At least two years of experience in Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and operations.
• Respond to requests for support, installation, configuration, relocation, and removal of company-provided hardware and software.
• Own and track incidents and service requests through resolution, ensuring SLA compliance.
• Administer and maintain ITSM processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and improvement opportunities to share with IT teams.
• Collaborate with internal teams and vendors to resolve escalated incidents.
• Deliver excellent customer service and maintain clear end-user communication throughout support.

Skills

Microsoft 365

Active Directory

Okta

DNS

DHCP

Networking

Cybersecurity

Intune

ITSM

Incident Management

SLA management

Bilingual ES/EN

Education

Associate's or Bachelor's Degree in IT/CS/Engineering

Tools

Microsoft Intune

Active Directory

Job description

Assurant is hiring a Technical Support Associate in Argentina to provide first-level IT support across hardware, software, and networking, following ITIL-aligned ITSM practices. The role focuses on incident management, request fulfillment, and continuous service improvement with strong customer service in Spanish and English.

You will troubleshoot incidents, collaborate with IT teams and vendors, and ensure SLAs are met while maintaining secure access and device management.