IT Service Desk Engineer — 1st Line Support & ITSM

Coinme; Santa Fe Capital; Remote; ARS 550,000 - 850,000; Full time

Job summary

Assurant is seeking a Technical Support Associate to provide first-level support for hardware, software, telecommunications, and network connectivity. This role supports ITSM processes, incident management, and SLA compliance across the organization.

You will troubleshoot, diagnose, and resolve routine technical incidents, while collaborating with internal teams and vendors to ensure timely resolutions. Fluency in English and Spanish is required to communicate with end users.

Qualifications

• Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.
• 2+ years of experience in a Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and business operations.
• Respond to requests for support, installation, configuration, relocation, and removal of hardware and software provided by the company.
• Own and track incidents and service requests through resolution, ensuring compliance with SLAs.
• Administer and maintain IT service management processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and communicate findings to IT teams.
• Collaborate with internal technical teams and third-party vendors to resolve escalated incidents and service requests.
• Provide excellent customer service and maintain effective communication with end users throughout the support lifecycle

Skills

IT Support

Microsoft 365

Active Directory

Okta

DNS/DHCP

Intune

ITSM

SLA management

Bilingual EN/ES

Education

Associate Degree in IT

Bachelor's Degree in IT

Tools

Microsoft 365

Intune

Okta

Job description

Assurant is seeking a Technical Support Associate to provide first-level support for hardware, software, telecommunications, and network connectivity. This role supports ITSM processes, incident management, and SLA compliance across the organization.

You will troubleshoot, diagnose, and resolve routine technical incidents, while collaborating with internal teams and vendors to ensure timely resolutions. Fluency in English and Spanish is required to communicate with end users.