Network & IT Services Specialist

Accenture Argentina; Santa Fe Capital; On-site; ARS 600,000 - 1,000,000; Full time

Job summary

Assurant is seeking aTechnical Support Associate in Argentina to provide first-level IT support across the organization. You will help maintain IT infrastructure, telephony, network, hardware, software, and user access services, while supporting ITSM processes and ITIL-aligned improvements.

You will engage with internal teams and vendors to resolve incidents, manage requests, and ensure SLAs are met. Strong English and Spanish communication is required for effective end-user support.

Qualifications

• Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.
• 2+ years in Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Perform troubleshooting, diagnosis, and resolution of routine technical incidents affecting end users and business operations.
• Respond to requests for support, installation, configuration, relocation, and removal of hardware and software provided by the company.
• Own and track incidents and service requests through resolution, ensuring compliance with SLAs.
• Administer IT service management processes related to Incident Management and Request Fulfillment.

Skills

Analytical skills

Microsoft 365 admin

Identity & Access Mgmt

Networking basics

Cybersecurity basics

Intune management

ITSM knowledge

Bilingual EN/ES

Education

Associate or Bachelor's in IT

Tools

ServiceNow

Jira Service Management

Freshservice

Ivanti

ManageEngine

Job description

Assurant is seeking aTechnical Support Associate in Argentina to provide first-level IT support across the organization. You will help maintain IT infrastructure, telephony, network, hardware, software, and user access services, while supporting ITSM processes and ITIL-aligned improvements.

You will engage with internal teams and vendors to resolve incidents, manage requests, and ensure SLAs are met. Strong English and Spanish communication is required for effective end-user support.