Remote Global IT Support Engineer

Ualá; Santa Fe Capital; Remote; ARS 900,000 - 1,300,000; Full time

Job summary

Assurant is seeking a Technical Support Associate to provide first-level IT support across the organization. You will maintain IT infrastructure, telephony, network connectivity, and user access services while following ITIL best practices.

The role emphasizes incident management, request fulfillment, and SLA adherence, with strong focus on customer service and cross-functional collaboration. Proficiency in Spanish and English is required.

Qualifications

• Two+ years in Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.
• Bachelor’s level education in IT-related field or equivalent experience.
• Experience with ITSM processes and ITIL practices preferred.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and business operations.
• Handle requests for installation, configuration, relocation, and removal of hardware and software.
• Own and track incidents and service requests through resolution per SLAs.
• Administer and maintain ITSM processes (Incident Management, Request Fulfillment).
• Identify recurring issues and communicate improvements to IT teams.
• Collaborate with internal teams and vendors to resolve escalated tickets.
• Maintain excellent customer service and clear communication with end users throughout the lifecycle.

Skills

Analytical skills

Troubleshooting

Problem-solving

Microsoft 365

Identity and access mgmt

Active Directory

Okta

DNS/DHCP networking

Cybersecurity basics

Intune/endpoint management

ITSM concepts

Incident management

SLA knowledge

Spanish & English communication

Cross-functional collaboration

Education

Associate's or Bachelor's Degree in IT/CS/Engineering

Tools

Microsoft 365

Active Directory

Okta

Job description

Assurant is seeking a Technical Support Associate to provide first-level IT support across the organization. You will maintain IT infrastructure, telephony, network connectivity, and user access services while following ITIL best practices.

The role emphasizes incident management, request fulfillment, and SLA adherence, with strong focus on customer service and cross-functional collaboration. Proficiency in Spanish and English is required.