IT Service Desk Specialist - First-Line Support

YO AI Labs

Santa Fe Capital

Sur place

ARS 600 000 - 1 000 000

Plein temps

Il y a 2 jours

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Résumé du poste

Assurant is seeking a Technical Support Associate in Argentina to deliver first-level IT support across hardware, software, and network services. You will manage incidents with ITSM processes, work with internal teams and vendors, and ensure SLA adherence while maintaining excellent customer service in Spanish and English.

The role requires a 2+ year background in technical support, ITIL familiarity, and strong troubleshooting skills.

Qualifications

Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.
At least two (2) years of experience in a Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.
Knowledge of ITIL principles and best practices is a plus.

Responsabilités

Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
Troubleshoot and resolve routine incidents affecting end users and business operations.
Respond to requests for installation, configuration, relocation, and removal of hardware and software provided by the company.
Own and track incidents and service requests through resolution, ensuring SLAs are met.
Administer and maintain IT service management processes related to Incident Management and Request Fulfillment.
Identify recurring issues and communicate findings for service improvements.
Collaborate with internal technical teams and third-party vendors to resolve escalated incidents and service requests.
Provide excellent customer service and maintain clear end-user communication throughout the support lifecycle.