Field IT Support Engineer & ITSM Specialist

Wizwiz Ai; Santa Fe Capital; Remote; ARS 30,747,000 - 49,195,000; Full time

Job summary

Assurant is seeking a Technical Support Associate to deliver first-level IT support and ensure reliable IT services across the organization. The role includes incident management, request fulfillment, and adherence to ITIL best practices.

Responsibilities cover hardware, software, network issues, and user access services, with collaboration across internal teams and vendors to resolve incidents promptly. Fluency in English and Spanish is required.

Qualifications

• Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent.
• At least two years of experience in Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.
• Experience with Microsoft 365 services; identity and access management (Active Directory/Okta); DNS/DHCP; ITSM concepts.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and operations.
• Respond to requests for support, installation, configuration, relocation, and removal of hardware and software.
• Own and track incidents and service requests through resolution; ensure SLA compliance.
• Administer IT service management processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and communicate findings for service improvement.
• Collaborate with internal teams and vendors to resolve escalated incidents.
• Provide excellent customer service and maintain clear end-user communication.

Skills

Technical support

Microsoft 365

Active Directory

Networking basics

ITSM

Incident management

Customer service

Bilingual English/Spanish

Education

Associate's/Bachelor's in IT

Tools

ServiceNow

Jira

Freshservice

Ivanti

ManageEngine

Job description

Assurant is seeking a Technical Support Associate to deliver first-level IT support and ensure reliable IT services across the organization. The role includes incident management, request fulfillment, and adherence to ITIL best practices.

Responsibilities cover hardware, software, network issues, and user access services, with collaboration across internal teams and vendors to resolve incidents promptly. Fluency in English and Spanish is required.