On-Site IT Support Lead | ITIL & ITSM Expert

Agileengine, Llc.

Santa Fe Capital

On-site

ARS 800,000 - 1,400,000

Full time

3 days ago

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Job summary

Assurant in Argentina is seeking a Technical Support Associate to provide first-level support for hardware, software, and network issues while ensuring reliable IT services across the organization. The role requires an Associate's or Bachelor's degree in IT/CS/Engineering and at least two years in similar IT support roles.

You will work with ITSM processes and maintain strong customer service and bilingual English/Spanish communication.

Qualifications

Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.
2+ years in Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.
Experience with Microsoft 365 services and identity/access management (AD/Okta).
Understanding of DNS, DHCP and networking fundamentals; cybersecurity basics.

Responsibilities

Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and business operations.
Respond to requests for hardware/software installation, configuration, relocation, and removal.
Own and track incidents and service requests through resolution; ensure SLA compliance.
Administer ITSM processes related to Incident Management and Request Fulfillment.
Identify recurring issues and communicate findings to IT teams for improvements.
Collaborate with internal teams and vendors to resolve escalations and fulfill requests.
Maintain effective communication with end users throughout the support lifecycle.