AI Operations & Enablement Lead — Drive Adoption & Support

Atomic Hr

Ciudad de Mendoza

Remote

ARS 136,430,000 - 197,065,000

Full time

3 days ago

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Job summary

WSP in Santiago, Chile, seeks an AI Operations & Enablement Analyst to build knowledge content and enable Service Desk and OSS teams, improving first-contact resolution. You will track adoption, analyze trends, and produce dashboards with recommendations for leadership.

The role emphasizes governance of playbooks, creation of troubleshooting articles, and targeted enablement to drive value and risk visibility across regions.

Qualifications

Experience in a matrixed environment and aligning priorities across teams.
Experience developing reusable AI playbooks and prompts with versioning.
Strong technical writing and knowledge base content creation.
Ability to track adoption metrics and generate leadership readouts.

Responsibilities

Maintain a governed library of playbooks and prompts with change notes.
Create knowledge base articles for how-to, troubleshooting, and escalation paths.
Deliver targeted enablement for support teams to improve first-contact resolution.
Track adoption metrics and produce dashboards and leadership readouts.

Skills

Matrixed environment

AI playbooks

Responsible AI

Technical writing

Analytics

Dashboard reporting

Tools

Version control

Knowledge base tooling

Job description

The role emphasizes governance of playbooks, creation of troubleshooting articles, and targeted enablement to drive value and risk visibility across regions.

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