AI Operations & Enablement Lead

Medlife; Ciudad de Mendoza; Remote; ARS 106,112,000 - 151,589,000; Full time

Job summary

WSP is seeking an AI Operations & Enablement Analyst to build and maintain knowledge bases, playbooks, and enablement content for Service Desk and OSS teams. You will track adoption metrics, analyze trends, and deliver targeted enablement to improve first-contact resolution.

Responsibilities include producing dashboards and leadership readouts, and driving improvements through updated playbooks and product feedback, in a matrixed environment.

Qualifications

• Experience building and maintaining knowledge bases (how-to, troubleshooting, known issues).
• Experience creating targeted enablement for support teams (walkthroughs, office hours).
• Ability to track adoption and value metrics (usage, retention, feature penetration).
• Ability to produce dashboards and leadership readouts linking metrics to outcomes.

Responsibilities

• Maintain a governed library of playbooks and prompts with version control and deprecation notes.
• Create knowledge base articles for AI tools and products.
• Deliver enablement to support teams to improve first-contact resolution.
• Track adoption metrics and report trends with recommendations.
• Produce dashboards and leadership readouts tying adoption to outcomes and risks.

Skills

Knowledge base content

AI playbooks

Prompt patterns

Version control

Enablement delivery

Dashboards

Adoption metrics

Leadership readouts

Data privacy

Technical writing

Tools

Office software

CRM/Support tooling

Job description

WSP is seeking an AI Operations & Enablement Analyst to build and maintain knowledge bases, playbooks, and enablement content for Service Desk and OSS teams. You will track adoption metrics, analyze trends, and deliver targeted enablement to improve first-contact resolution.

Responsibilities include producing dashboards and leadership readouts, and driving improvements through updated playbooks and product feedback, in a matrixed environment.