AI Enablement & Knowledge-Base Lead

Yo Ai Labs; Ciudad de Mendoza; Remote; ARS 136,430,000 - 197,065,000; Full time

Job summary

WSP in Santiago is seeking an AI Operations & Enablement Analyst to build knowledge content, enable the Service Desk and OSS for AI tools, and track adoption metrics to drive value.

You will maintain playbooks, deliver enablement sessions, create dashboards, and provide leadership readouts with actionable recommendations. This role combines technical writing, analytics, and cross-functional collaboration in a matrixed environment.

Qualifications

• Demonstrated success working in a matrixed environment and aligning priorities across teams.

Responsibilities

• Maintain a governed, searchable library of approved playbooks and prompts (version control, change notes, and deprecation of outdated patterns).
• Create and maintain knowledge base articles (how-to, troubleshooting, known issues, escalation paths) to keep the Service Desk and OSS ready to support AI tools and products.
• Deliver targeted enablement for support teams (walkthroughs, office hours, and release briefings) to reduce time-to-resolution and improve first-contact support.
• Track and report adoption and value metrics (usage, retention, feature penetration, time saved), including segmentation by persona, region, and business line.
• Analyze trends to identify adoption barriers and opportunities; recommend targeted actions such as new playbooks, training updates, or product feedback.
• Produce dashboards and monthly/quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.

Skills

Matrixed environment

AI playbooks

Responsible AI

Technical writing

Enablement for support teams

Adoption metrics

Dashboards & leadership readouts

Root cause analysis

Job description

WSP in Santiago is seeking an AI Operations & Enablement Analyst to build knowledge content, enable the Service Desk and OSS for AI tools, and track adoption metrics to drive value.

You will maintain playbooks, deliver enablement sessions, create dashboards, and provide leadership readouts with actionable recommendations. This role combines technical writing, analytics, and cross-functional collaboration in a matrixed environment.