AI Enablement Analyst — Service Desk & Analytics

Bridgenext; Ciudad de Mendoza; Remote; ARS 136,732,000 - 197,502,000; Full time

Job summary

WSP is seeking an AI Operations & Enablement Analyst to support readiness by creating knowledge base content and enabling Service Desk and OSS teams for AI tools and products. The role tracks adoption metrics and produces dashboards with recommendations.

The analyst will maintain playbooks, ensure quality content, and drive improvements through targeted enablement and product feedback across regions including Mendoza and other LATAM locations.

Qualifications

• Experience working in a matrixed environment and aligning priorities across teams.
• Experience developing reusable AI playbooks and prompt patterns with version control and change notes.
• Working knowledge of responsible AI, privacy and data handling, and embedding guardrails.
• Strong technical writing skills with knowledge base content and taxonomy.
• Proven ability to enable support teams and improve first-contact resolution.
• Experience producing dashboards and leadership readouts linking metrics to outcomes.

Responsibilities

• Maintain a governed library of approved playbooks and prompts with version notes.
• Create and maintain knowledge base articles for AI tools and products.
• Deliver targeted enablement for support teams via walkthroughs and briefings.
• Track adoption/value metrics and segment insights by persona, region, and business line.
• Identify adoption barriers and propose updated playbooks and training.
• Produce dashboards and leadership readouts connecting metrics to risks and actions.

Skills

Matrixed environment

AI playbooks & prompts

Responsible AI awareness

Technical writing

Analytics & dashboards

Enablement for support teams

Job description

WSP is seeking an AI Operations & Enablement Analyst to support readiness by creating knowledge base content and enabling Service Desk and OSS teams for AI tools and products. The role tracks adoption metrics and produces dashboards with recommendations.

The analyst will maintain playbooks, ensure quality content, and drive improvements through targeted enablement and product feedback across regions including Mendoza and other LATAM locations.