AI Enablement & Operations Strategist

Content Creators; Ciudad de Mendoza; Remote; ARS 1,200,000 - 2,000,000; Full time

Job summary

WSP is seeking an AI Operations & Enablement Analyst to build and maintain knowledge bases, develop reusable AI playbooks, and enable Service Desk and OSS teams for faster first-contact resolution. You will measure adoption, track value metrics, and produce leadership dashboards to tie outcomes to risks and improvement plans.

You will work in a matrixed environment, collaborating across teams to ensure governance, accuracy, and timely updates of AI content.

Qualifications

• Experience in a matrixed environment aligning priorities across teams.
• Experience developing reusable AI playbooks and prompt patterns.
• Strong written communication with knowledge-base content creation.
• Familiarity with responsible AI and data handling best practices.

Responsibilities

• Maintain a governed, searchable library of approved playbooks and prompts (version control, change notes, and deprecation of outdated patterns).
• Create and maintain knowledge base articles (how-to, troubleshooting, known issues, escalation paths) to keep the Service Desk and OSS ready to support AI tools and products.
• Deliver targeted enablement for support teams (walkthroughs, office hours, and release briefings) to reduce time-to-resolution and improve first-contact support.
• Track and report adoption and value metrics (usage, retention, feature penetration, time saved), including segmentation by persona, region, and business line.
• Analyze trends to identify adoption barriers and opportunities; recommend targeted actions such as new playbooks, training updates, or product feedback.
• Produce dashboards and monthly/quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.

Skills

Matrixed environment

AI playbooks

Technical writing

Metrics tracking

Dashboarding

Adoption analysis

Job description

WSP is seeking an AI Operations & Enablement Analyst to build and maintain knowledge bases, develop reusable AI playbooks, and enable Service Desk and OSS teams for faster first-contact resolution. You will measure adoption, track value metrics, and produce leadership dashboards to tie outcomes to risks and improvement plans.

You will work in a matrixed environment, collaborating across teams to ensure governance, accuracy, and timely updates of AI content.