AI Enablement & Operations Analyst

Maxit Consulting - Max Corporate Group; Ciudad de Mendoza; On-site; ARS 136,660,000 - 197,397,000; Full time

Job summary

WSP is seeking an AI Operations & Enablement Analyst to build and maintain a governed knowledge base and enablement content for the Service Desk and OSS teams. You will track adoption metrics, analyze trends, and deliver dashboards with actionable recommendations to improve first-contact resolution and time-to-resolution.

The role emphasizes scalable playbooks, responsible AI practices, and cross-functional collaboration in a matrixed environment to drive business impact and continuous

Qualifications

• Experience working in a matrixed environment, coordinating across teams.

Responsibilities

• Maintain a governed, searchable library of approved playbooks and prompts.
• Create and maintain knowledge base articles for service desk readiness and AI tools.
• Deliver targeted enablement for support teams to reduce time-to-resolution.
• Track adoption and value metrics with segmentation by persona, region, and business line.
• Analyze trends to identify barriers and opportunities; recommend updates and feedback.
• Produce dashboards and leadership readouts tying metrics to outcomes and risks.

Skills

Matrixed environment

AI playbooks

Responsible AI

Technical writing

Knowledge base

Analytics

Dashboards

Product feedback

Job description

WSP is seeking an AI Operations & Enablement Analyst to build and maintain a governed knowledge base and enablement content for the Service Desk and OSS teams. You will track adoption metrics, analyze trends, and deliver dashboards with actionable recommendations to improve first-contact resolution and time-to-resolution.

The role emphasizes scalable playbooks, responsible AI practices, and cross-functional collaboration in a matrixed environment to drive business impact and continuous