AI Enablement & Operations Analyst

Power Digital Marketing; Ciudad de Mendoza; Presencial; ARS 46.246.000 - 80.160.000; Jornada completa

Descripción de la vacante

WSP is seeking an AI Operations & Enablement Analyst to strengthen support readiness by building knowledge bases and targeted enablement for Service Desk and OSS teams. You will maintain approved playbooks, track adoption, and provide leadership-readouts with actionable recommendations.

You will collaborate across functions to remove barriers, deliver training, and produce dashboards that connect usage to outcomes, risks, and next steps, while ensuring responsible AI practices and quality

Formación

• Experience working in a matrixed environment across teams.
• Experience developing reusable AI playbooks and prompts with version control.
• Understanding responsible AI and safe-use practices.
• Strong technical writing and KB content creation.
• Experience tracking adoption and value metrics.
• Ability to produce dashboards and leadership readouts.

Responsabilidades

• Maintain a governed, searchable library of approved playbooks and prompts (version control, change notes, and deprecation of outdated patterns).
• Create and maintain knowledge base articles (how-to, troubleshooting, known issues, escalation paths) to keep the Service Desk and OSS ready to support AI tools and products.
• Deliver targeted enablement for support teams (walkthroughs, office hours, and release briefings) to reduce time-to-resolution and improve first-contact support.
• Track and report adoption and value metrics (usage, retention, feature penetration, time saved), including segmentation by persona, region, and business line.
• Analyze trends to identify adoption barriers and opportunities; recommend targeted actions such as new playbooks, training updates, or product feedback.
• Produce dashboards and monthly/quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.

Conocimientos

Matrixed environment

AI playbooks & prompts

Responsible AI practices

Technical writing

Knowledge base content

Adoption metrics tracking

Dashboard reporting

Herramientas

Version control

Knowledge base tooling

Descripción del empleo

WSP is seeking an AI Operations & Enablement Analyst to strengthen support readiness by building knowledge bases and targeted enablement for Service Desk and OSS teams. You will maintain approved playbooks, track adoption, and provide leadership-readouts with actionable recommendations.

You will collaborate across functions to remove barriers, deliver training, and produce dashboards that connect usage to outcomes, risks, and next steps, while ensuring responsible AI practices and quality