AI Enablement & Operations Analyst

Remote Genie; Ciudad de Mendoza; On-site; ARS 98,751,000 - 136,732,000; Full time

Job summary

WSP is seeking an AI Operations & Enablement Analyst to build and maintain knowledge base content, ensuring support readiness for AI tools across the Service Desk and OSS. You will create accessible playbooks, prompts, and how-to articles, with governance and version control to keep content current.

You will track adoption and value metrics, produce dashboards and leadership readouts, analyze trends by persona and region, and recommend targeted improvements to maximize first-contact resolution

Qualifications

• Experience operating in a matrixed organization.
• Experience developing and maintaining AI playbooks and prompts.
• Strong technical writing and dashboard creation skills.

Responsibilities

• Maintain a governed, searchable library of approved playbooks and prompts (version control, change notes, and deprecation of outdated patterns).
• Create and maintain knowledge base articles (how-to, troubleshooting, known issues, escalation paths) to keep the Service Desk and OSS ready to support AI tools and products.
• Deliver targeted enablement for support teams (walkthroughs, office hours, and release briefings) to reduce time-to-resolution and improve first-contact support.
• Track and report adoption and value metrics (usage, retention, feature penetration, time saved), including segmentation by persona, region, and business line.
• Analyze trends to identify adoption barriers and opportunities; recommend targeted actions such as new playbooks, training updates, or product feedback.
• Produce dashboards and monthly/quarterly leadership readouts that connect adoption metrics to outcomes, risks, and recommended next steps.

Skills

Matrixed environment

AI playbooks

Knowledge base content

Technical writing

Analytics & dashboards

Adoption metrics

Job description

WSP is seeking an AI Operations & Enablement Analyst to build and maintain knowledge base content, ensuring support readiness for AI tools across the Service Desk and OSS. You will create accessible playbooks, prompts, and how-to articles, with governance and version control to keep content current.

You will track adoption and value metrics, produce dashboards and leadership readouts, analyze trends by persona and region, and recommend targeted improvements to maximize first-contact resolution