AI Enablement Analyst — Powering Support & Adoption

Remote Genie; Ciudad de Mendoza; Remote; ARS 400,000 - 650,000; Full time

Job summary

WSP seeks an AI Operations & Enablement Analyst to ensure support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact resolution.

The role measures impact through adoption/value metrics, analyzes trends to remove barriers, and produces dashboards and leadership readouts with clear recommendations for action.

Qualifications

• Experience developing and maintaining reusable AI playbooks and prompt patterns, including version control, change notes, and retirement of outdated content.
• Strong technical writing skills producing knowledge base content and applying content standards for easy findability.
• Experience tracking adoption and value metrics (usage, retention, feature penetration, time saved) and segmenting insights by persona/region/business line.
• Ability to enable support teams with a focus on improving first-contact resolution and time-to-resolution.

Responsibilities

• Maintain a governed, searchable library of approved playbooks and prompts with change notes.
• Create and maintain knowledge base articles (how-to, troubleshooting, known issues, escalation paths) for AI tools and products.
• Deliver targeted enablement for support teams (walkthroughs, office hours, release briefings) to shorten resolution times.
• Track and report adoption and value metrics with segmentation by persona, region, and business line.
• Analyze adoption barriers and recommend improvements like new playbooks or product feedback.
• Produce dashboards and leadership readouts linking metrics to outcomes, risks, and next steps.

Skills

Matrixed environment

AI playbooks

Responsible AI

Technical writing

Analytics and dashboards

Stakeholder enablement

Job description

WSP seeks an AI Operations & Enablement Analyst to ensure support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact resolution.

The role measures impact through adoption/value metrics, analyzes trends to remove barriers, and produces dashboards and leadership readouts with clear recommendations for action.