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Job summary
A leading service provider in Abu Dhabi is looking for a Customer Service Representative with a medical background who speaks Arabic and English. The role entails interfacing with customers through calls and ensuring service standards meet contractual KPIs. The ideal candidate should have at least 3 years of relevant experience and strong communication skills in a fast-paced environment.
Qualifications
- 3 years of relevant experience preferred.
- Experience in hospital, medical, insurance, or digital marketing.
- Capable of working independently and in a team setting.
Responsibilities
- Ensure customer service meets KPIs.
- Listen to customer needs and build rapport.
- Participate in improving customer satisfaction.
Skills
Customer Service and Support
Location : Abu Dhabi, United Arab Emirates
Job Title : Customer Service - Medical background (Arabic / English Speaker)
Job Description :
- The Advisor, Customer Service, interfaces with customers via inbound calls, outbound calls, or through the Internet depending on client requirements.
- This position provides customer service support and resolves routine problems regarding the client's products or services.
Essential Functions / Core Responsibilities :
- Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’).
- Listen attentively to customer needs and concerns; demonstrate empathy while building rapport with the customer.
- Greet customers courteously, friendly, and professionally using approved procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work, including appropriately noting accounts as required.
- Participate in activities aimed at improving customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document, and retrieve information in call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Candidate Profile :
- Preferably 3 years of relevant experience.
- Experience in hospital, medical, insurance industry, or digital marketing preferred.
- Strong computer navigation skills and PC knowledge.
- Effective communication skills, both written and verbal.
- Dependable with strong attention to detail.
- Skilled in multitasking; adaptable and flexible to changes.
- Ability to handle repetitive work in a fast-paced, high-production environment.
- Team player as well as capable of working independently.
- Patience in all customer contact situations, maintaining a pleasant and professional tone.
- Ability to rotate shifts as needed.
- Additional experience or skills may be required depending on location and program.
- Note: Job requirements may vary by country and will comply with local laws. Preference for female candidates from Morocco.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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